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Privacy Policy
Operated by Ehlore Ltd., registered in Antigua and Barbuda (“casenya”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, and protect personalinformation obtained through our website (www.casenya.com), booking systems, and direct communications.
By using our website or making a reservation with casenya™, you consent to the practices described in this policy.
We collect personal information that you voluntarily provide when:
- Making a booking or inquiry through our website or by email;
- Signing up for newsletters or marketing updates;
- Engaging our concierge or property management services;
- Communicating with our team via email, phone, or other channels.
The information we collect may include:
- Name, email address, and phone number;
- Home address and nationality (for booking verification or invoicing);
- Booking details, travel dates, and guest preferences;
- Payment information (processed securely via third-party providers);
- Communication history and feedback.
We may also collect non-personal data automatically through cookies, analytics tools, and similar technologies (see Cookies and Tracking).
We use personal information to:
- Process and confirm bookings and payments;
- Communicate with you regarding reservations, concierge services, or inquiries;
- Provide personalized experiences and customer support;
- Send marketing communications (only if you have opted in);
- Improve our website performance, usability, and services;
- Fulfill our legal and accounting obligations.
For guests located in the European Union or the United Kingdom, we process personal data under one or more of the following legal basis:
- Contractual Necessity: to process bookings, provide accommodation, and fulfill service agreements.
- Legal Interest: to improve our operations, communicate with guests, and prevent fraud.
- Consent: when you subscribe to our newsletter or accept optional cookies.
- Legal Obligation: where processing is required to comply with applicable laws.
We may share personal information only with trusted third parties essential to our operations, including:
- Payment processors (e.g., electronic payment platforms or bank partners);
- Technology providers (website hosting, email, and analytics services);
- Marketing platforms (such as Google Analytics, Meta or Mailchimp);
- Property owners or local partners necessary for fulfilling your booking and on-site services.
All such partners are required to handle data securely andonly for the purposes described here.
We do not sell, rent, or disclose your personal information to unrelated thirdparties for profit.
We retain personal data only as long as necessary to:
- Fulfill your booking or services;
- Comply with accounting, taxation, or legal obligations;
- Resolve disputes and enforce agreements.
When data is no longer required, it will be securely deleted and anonymized.
We apply appropriate technical and organizational measuresto protect personal data against unauthorized access, alteration, or loss.
While no online platform can guarantee absolute security, casenya™ continuouslyreviews its systems and partners to ensure compliance with internationalprivacy standards.
Our website uses cookies and similar technologies to enhanceuser experience, analyze traffic, and support marketing efforts.
Types of cookies used:
- Essential Cookies: required for site functionality
- Analytics Cookies: used by Google Analytics to meausre usage and improve performances.
- Marketing Cookies: used by Meta and other platofmrs to tailor advertising.
You can manage or withdraw cookie consent at any time through our cookie banner or your browser settings.
For details, please refer to our seperate Cookie Policy.
You may choose to receive updates and news from casenya™ bysubscribing to our newsletter.
You can unsubscribe at any time by following the link in each email or bycontacting us directly.
We do not send marketing communications without consent.
Depending on your locations, you may have the following rights regarding your personal data:
- Access: request a copy of your data;
- Rectification: correct inaccurate infromation;
- Deletion: request deletion of your data where permitted by law;
- Restrict or Objection: limit processing in specific cases;
- Data Portablity: receive data in a structured, machine-readable formation.
To excercise any of these rights, please contact us using the details below.
As casenya™ operates in Antigua and Barbuda, personal data may be stored or processed in other jurisdictions.
We ensure that any international data transfer complies with applicable privacy laws and uses appropriate safeguards.
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal data from minors.
If you believe a minor has provided information to us, please contact us for prompt deletion.
casenya™
Operated by EHLORE Ltd.
Antigua and Barbuda
Email: mail@casenya.com
Phone: +1 (268) 724 7929
casenya™ reserves the right to amend or update this Privacy Policy to reflect operational, legal, or regulatory changes.
Any updates will be published on this website with the revised effective date.
