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Frequently Asked Questions
Bookings and Reservations
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You can book a vacation rental in Antigua directly through the casenya website by selecting your preferred dates and property. Our secure online booking system shows real-time availability and provides instant booking confirmation.
Yes. Once your payment is completed and all required details are submitted, your vacation rental booking is instantly confirmed. You will receive a confirmation email with full reservation details. If you have not received your booking confirmation within 10 minutes, please contact bookings@casenya.com .
To complete your booking, we require basic guest details, identification information where applicable, and acceptance of our booking terms, cancellation policy, and house rules.
Minimum stay requirements depend on the property, season, and demand. The minimum stay is clearly displayed on each property listing during the booking process.
Payments and Pricing
All vacation rental bookings are paid securely online through the casenya booking platform using approved and encrypted payment methods.
Prices are shown per night, with a full breakdown of the total cost - including cleaning fees, taxes, and any additional charges - clearly displayed before you confirm your booking.
Some vacation rentals require a refundable security deposit. If applicable, this will be clearly stated on the property page and during the booking process.
No. casenya offers transparent pricing. All fees are clearly displayed before booking, with no hidden costs.
Cancellations and Booking Changes
Cancellation policies vary by property and rate type. The exact cancellation policy for your selected vacation rentals in Antigua is shown clearly before you confirm your booking.
Booking changes are subject to availability and the property’s cancellation policy. Please contact our team as early as possible to discuss your request at bookings@casenya.com
In exceptional cases, our team will assist where possible in line with the property’s stated cancellation terms.
Check-in, Stay and Check-out
Check-in and check-out procedures vary by property. Detailed arrival instructions and access information are sent to guests prior to arrival.
Standard check-in and check-out times are listed on each vacation rental page. Early check-in or late check-out may be available upon request, subject to availability.
casenya provides dedicated guest support throughout your stay. Contact details are shared before arrival to ensure prompt assistance if needed.
Property Rules and Guests
Many of our vacation rentals in Antigua are suitable for families. Property-specific amenities and suitability details are listed on each property page.
Pet policies vary by property. Please review the individual vacation rental listing before booking.
Events and parties are not permitted unless explicitly approved in advance as part of the booking agreement.
Support and Assistance
Our team is available to answer any questions before you book. You can contact us directly via e-mail at mail@casenya.com
Our local team and trusted partners work quickly to resolve any issues, ensuring a comfortable and stress-free stay.
Booking through casenya means professionally managed Antigua vacation rentals, secure online booking, transparent pricing, and reliable guest support from reservation to check-out.
